Service & Support

After-sales service & Engine Maintenance

Providing Information on After-Sales Service and Maintenance

We suggest and provide planned maintenance by using the maintenance records chart that’s been made into a database from the time that the ship went into service as well as constantly providing parts, so that our customers can use the UE engine safely and with peace of mind. In the unlikely event of a problem, we can take advantage of our strength as an engine developer, and respond promptly in cooperation with the development design department.

technical inquiries

【Japan and Other Countries without China】
Japan Engine Corporation Service Engineering Department
E-mail:service@j-eng.co.jp
TEL:078-949-0804

【China】
Mitsubishi Heavy Industries (Shanghai)Co., Ltd. (MHISH)
22nd Floor, Office Tower 1, Raffles City Changning, No.1133 Changning Road,
Changning District, Shanghai, 200051, China

TEL:+86-21-6841-3030
FAX:+86-21-6041-5222
URL:http://www.mhi.com.cn

Spare parts and service engineers

【Japan and Other Countries without China】
Japan Engine Corporation After-Sales Department

E-mail:sales2@j-eng.co.jp
TEL:078-949-0808

【China】
Mitsubishi Heavy Industries (Shanghai)Co., Ltd. (MHISH)
22nd Floor, Office Tower 1, Raffles City Changning, No.1133 Changning Road,
Changning District, Shanghai, 200051, China

TEL:+86-21-6841-3030
FAX:+86-21-6041-5222
URL:http://www.mhi.com.cn

Providing Information Regarding Maintenance

We issue Service Information on an irregular basis, and provide information regarding maintenance through the internet.
ID and Password is needed in order to login.

What's New of “UE Service Information”

2020/6/30 USI-10004 Rev.7 "Lubricating Oil List for UEC Engines"
2020/6/16 USI-14111 Rev.0 "Anti-corrosion Measures for Cylinder Cover and Valve Seat of Exhaust Valve"
2020/6/11 USI-10025 Rev.0 "Recommendations about the use of 2020 SOx regulation compliant fuels"
2020/6/11 USI-10024 Rev.0 "Recommendations about the use of 2020 SOx regulation compliant fuels"
2020/6/11 USI-10023 Rev.0 "Recommendations about the use of 2020 SOx regulation compliant fuels(for engine equipped with ECL-T and SIP cylinder lubricatingsystem)"
2020/5/22 USI-26306 Rev.0 "Introduction of New Type Check valve installed on Upper and Lower Exhaust Valve Drive"
2020/4/27 USI-10016 Rev.3 "Japan Engine Corporation The possible works of each Authorized Repair Agent (ARA)"
2020/4/22 USI-10022 Rev.0 "Recommendations about the use of 2020 SOx regulation (for engine equipped with A-ECL, ECL-T and SIP cylinder)"
2020/4/22 USI-GW Rev.2 "Notice for the Holidays"
2020/3/18 USI-RA Rev.0 "Relocation Announcement of J-ENG Kobe Office"
2020/3/12 USI-14601 Rev.0 "Notice for stop of production (TY type Indicator valve)"
2020/1/29 USI-10016 Rev.2 ”The possible works of each Authorized Repair Agent(ARA)”
2020/1/24 USI-10020 Rev.2 ”Notice for the compliant fuel oils 0.5% or less sulfur content”
2019/12/09 USI-10004 Rev.6 ”Libricating oil list for UEC Engines”
2019/12/05 USI-NYH Rev.2 "Notice for the Holidays"
2019/11/01 USI-10004 Rev.5 ”Libricating oil list for UEC Engines”
2019/11/01 USI-35102 Rev.0 ”How to remedy poor engine start and/or failure of engine speed increase with low viscosity fuel oil”
2019/10/01 USI-10004 Rev.4 ”Libricating oil list for UEC Engines”
2019/08/30 USI-10002 Rev.1 ”Recommendable cylinder oil BN and the guidance of cylinder oil feed rate”
2019/08/30 USI-13403 Rev.0 ”O-ring to water guide jacket connecting piece of cylinder liner”

Announcement about personal information

We use cookies to ensure optimum use of our website and for continuous improvement. By continuing to use this website you agree to the use of cookies. Further information on cookies is available in our privacy policy.